RETURNS, CANCELLATION AND EXCHANGE POLICY...
We trust you will be happy with your new purchase. However, if you change your mind, or if your product is faulty, please follow the guidelines below.

These policies apply to products purchased on our website. DMO are a brand-trading name of Premier Telecom, who in turn is an affiliate partner of E2save. E2save provide DMO the CSV feed of all the deals listed on this site. These terms apply to all mobile deals on this site. 



1. CHANGE OF MIND...
As you didn’t have the opportunity to examine your product before you received it, we offer a 7-day peace-of-mind guarantee. So if you are dissatisfied with your Phone/Laptop or Modem you can return it in an unused condition within 7 working days. We will either exchange your product (in the case of a handset only), or cancel your agreement and provide a refund as detailed below.

Exchange

2. REFUND...
If you change your mind we will be happy to cancel your agreement and provide a refund of any amounts paid in respect of the products provided:

You have not used any of the products. Usage of your SIM card or handset signifies acceptance of your airtime contract and handset. Usage would include, but would not be limited to using the network, for example by making or receiving a call, SMS or MMS, accessing the Web or downloading, or using any of the functions of the product for example amending settings, saving any data, adding a contact or appointment, taking a photograph or using an application. As such, if you use your handset or SIM card, whether before or after notifying us of your wish to cancel, you will not be able to return your handset or cancel your airtime contract and you will be responsible for all charges incurred under your airtime contract. Please refer to the terms of your airtime contract for further information.

You notify us over the telephone on 0871 522 3400 or in writing of your intent to cancel within 7 working days.

If your airtime provider has required a deposit and the airtime contract is cancelled, you will need to request a refund of your deposit from the airtime provider directly.

You must take care of the products (including all equipment, manuals and accessories) until received by us so all products must be returned undamaged and unused otherwise you may be charged for the cost of collecting them or the value of the missing, damaged or used items.

Exchange

3. FAULTY GOODS...
At E2save, we want you to be happy with your new product. Should your product develop a fault within 28 days of purchase, we are happy to either; exchange it, repair it or provide a refund as detailed below. This policy does not apply where the product has developed a fault as a result of your intentional or negligent damage. For faults that have developed after 28 days, you may still be entitled to an exchange, repair or partial refund. Please call our customer service team on 0871 522 3400 who will discuss the options available to you.

You’ll need to describe the fault in detail to our customer service consultant, as our expert returns team screen all faulty returns. If the fault you describe is not found on receipt by us, the original product will be returned to you and no exchange, repair or refund will be provided.

Neither exchange, repair nor refund will entitle you to cancel your airtime contract and you will remain liable for all line rental, calls and other charges under it. You may therefore prefer an exchange or repair to a refund.

Exchange
If the product is faulty we will be happy to exchange it for an identical model. Where an identical product is not available, we may provide you with a product of similar value. See below for how to arrange your exchange.

Repair
If the product is faulty we will be happy to repair it for you. Full repair terms and conditions apply - please ask in store, visit www.e2save.com or speak to one of our Repair Advisors on 0871 522 3400 for details. See below for how to arrange your repair.

Refund
If the product is faulty we will be happy to provide you with a refund of the price paid for the faulty products provided:

4. HOW TO ARRANGE AN EXCHANGE...
1. You must first call our exchange team on 0871 522 3400 who will explain how to exchange the product.
2. You must return the product to us within 48 hours of notifying us of your wish to change your mind or the fault.
3. Incomplete exchanges cannot be accepted and will be returned to you.
4. For data protection reasons we will require the following information to process your cancellation and return:
5. Your full name and full address (including postal code)
6. The transaction number of your purchase (included on the upper right-hand corner of your invoice)
7. Please ensure you include all of the following items: handset, battery, charger, manual and any included accessories.
8. However, you will need to keep the SIM card – you’ll use it in your replacement handset.
9. Please ensure that any data that you wish to retain that has been put on the handset (contacts, photos, downloads, etc.) has been saved elsewhere if possible as you will not be able to transfer the data once you have sent us the handset.
10. Please enclose all original packaging.
11. Please ensure you enclose proof of purchase.
12. Liability for the handset remains with you until we receive the handset. As such, we recommend the use of Royal Mail Special Delivery.

On exchanges, we will despatch your new handset once our returns team has received your original handset (complete with all accessories and packaging as described above).



5. HOW TO ARRANGE A REPAIR...
In relation to a mobile phone handset, you must either take your handset to one of our 51 Express Repair Centres for a same day repair or take your handset into any Carphone Warehouse store for an insured ‘send away’ repair service.

In relation to a product other than a mobile phone handset, we recommend you follow the manufacturer’s repairs procedure for the speediest service. Please call our customer service team on 0871 522 3400• who can discuss.

Please ensure that any data that you wish to retain that has been put on the product (contacts, photos, downloads, etc.) has been saved elsewhere if possible as you will not be able to transfer the data once you have sent us the product.

Please ensure you provide proof of purchase.



6. HOW TO ARRANGE A REFUND AND RETURN...
For ‘Change of Mind’ returns, we recommend you first call our returns team on 0871 522 3400 who will explain how to write to us to cancel and return your product. Alternatively, please write to us at Direct Returns, CPW Logistics Centre, Bilston Road, Wednesbury, West Midlands, WS10 7JN advising of your wish to cancel and enclosing your product. If you write to us but do not enclose the product, you must in any case return it to us within 48 hours of notifying us of cancellation to the address above. Returns are made at your cost. If we have to collect the product from you, you must make it available for collection and we will be entitled to charge you the costs of collection (which may be substantial).

For Faulty returns, you must first call our returns team on 0871 522 3400 who will explain how to cancel and return the product. You must return the product to us within 48 hours of notifying us of the fault.

For data protection reasons we will require the following information to process your cancellation and return:

If you have requested to keep your existing mobile number and you have cancelled your agreement for the handset, you must contact your previous airtime provider before you cancel your agreement with us and request a new Port Authority Code (PAC code) if you wish to keep this mobile number. If you do not contact them or you do not have another active SIM card to transfer this mobile number to, you may lose your mobile number forever.

Please ensure you include all of the following items: handset, battery, charger, manual, unused SIM card (unless you are upgrading your handset and have not been provided with a new SIM card), and any included accessories.

Please enclose all original packaging and proof of purchase.

It is your responsibility to show that any cancellation notice has been posted and to ensure that the product is received by us and we therefore recommend the use of Royal Mail Special Delivery.



7. CANCELLATION...
You will be required to give notice to your network provider in order to cancel the contract after the minimum term. Please speak to your network provider for more details.

If you decide to cancel the contract within the minimum term there will be a fee. The fee is usually the total line rental up to the end of the minimum term as a lump sum. Any fee’s applied will be the responsibility of the customer.

This Refunds, Exchange and Repair Policy does not affect your statutory rights. Calls cost 10 pence per minute from a BT landline. All other networks may vary.